Guest-Focused F&B Assistant - Career Growth

Hilton Garden inn T2 - Arora Group; Hounslow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided

Staff discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Recognition schemes

Job summary

Hilton Garden Inn London Heathrow is seeking a Food and Beverage Assistant to deliver friendly, high-quality service in our busy outlets at Terminal 2. You will engage with guests, take orders, and ensure a smooth service experience.

We offer 28 days holiday (enhanced after 5 years), free meals on duty, uniform provision, staff discounts, and various recognition schemes to reward loyalty and performance.

Qualifications

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Strong communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a significant advantage.

Responsibilities

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

Skills

Strong communication skills

Team player

Calm under pressure

Smart professional appearance

Job description

Hilton Garden Inn London Heathrow is seeking a Food and Beverage Assistant to deliver friendly, high-quality service in our busy outlets at Terminal 2. You will engage with guests, take orders, and ensure a smooth service experience.

We offer 28 days holiday (enhanced after 5 years), free meals on duty, uniform provision, staff discounts, and various recognition schemes to reward loyalty and performance.