Guest Experience Reception Supervisor

Hilton Garden Inn T2; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family率@

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Garden Inn London Heathrow is seeking a Reception Supervisor to lead the front desk team and ensure guests receive excellent service throughout their stay. You will supervise receptionists, manage check-ins/outs, and provide guests with information on hotel facilities and local attractions.

Strong organisational and communication skills are essential, along with a professional appearance and team-oriented approach.

Qualifications

• Providing high-quality service is essential.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and staying calm under pressure.
• Excellent communication skills with a high standard of English (spoken and written).
• A smart and professional appearance.
• Team player who supports colleagues.
• Approachable, positive, proactive manner.

Responsibilities

• Coordinate and supervise receptionists on duty.
• Ensure reception is always manned and guests feel welcome.
• Manage check-in and check-out procedures.
• Provide guests with information on facilities, services and local area.
• Handle guest inquiries and resolve issues promptly.
• Collaborate with other departments for seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

Customer service

Organisational skills

Multi-tasking

Communication skills

Professional appearance

Team player

Proactive attitude

Hotel experience

Opera PMS experience

Tools

Opera PMS

Job description

Hilton Garden Inn London Heathrow is seeking a Reception Supervisor to lead the front desk team and ensure guests receive excellent service throughout their stay. You will supervise receptionists, manage check-ins/outs, and provide guests with information on hotel facilities and local attractions.

Strong organisational and communication skills are essential, along with a professional appearance and team-oriented approach.