Night Front Desk Agent — Warm Guest Experience

Hilton Garden Inn T2; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Dry cleaning service

Friends & family discounts at Arora

Food & beverage discounts

Christmas gifts & parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star recognition

Long service recognition

Job summary

Hilton Garden Inn London Heathrow is seeking a Night Receptionist to create a warm, welcoming atmosphere for guests and ensure top-notch service throughout their stay. You will greet guests, check them in and out efficiently, and provide essential information about hotel facilities and local attractions.

The role requires excellent English, strong multitasking ability, and teamwork. Prior hotel experience and Opera PMS familiarity are advantageous.

Qualifications

• Customer-focused hospitality mindset.
• Strong organizational and multitasking abilities.
• Excellent verbal and written English communication.

Responsibilities

• Greet guests warmly on arrival with a smile.
• Manage efficient check-in and check-out procedures.
• Provide information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms and prepare guest bills.

Skills

Guest service

Check-in/out

Communication skills

English proficiency

Teamwork

Education

Hospitality experience

Tools

Opera PMS

Job description

Hilton Garden Inn London Heathrow is seeking a Night Receptionist to create a warm, welcoming atmosphere for guests and ensure top-notch service throughout their stay. You will greet guests, check them in and out efficiently, and provide essential information about hotel facilities and local attractions.

The role requires excellent English, strong multitasking ability, and teamwork. Prior hotel experience and Opera PMS familiarity are advantageous.