Guest Service Specialist - Front Desk

Splendid Hospitality Group; Flore; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - wage access

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member for Holiday Inn - Northampton West. The role is full-time in the Front Office, offering a compassionate and proactive guest experience with a warm welcome from the first moment.

The successful candidate will handle bookings, guest inquiries and collaboration across departments, delivering service that is efficient, personal and memorable. A friendly, confident communicator helps guests feel at home throughout their stay.

Responsibilities

• Using your approachable personality to build great connections with guests.
• Demonstrating your confidence in handling check-ins, bookings and guest requests.
• You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
• Being a team player who’s flexible and happy to help wherever needed.

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member for Holiday Inn - Northampton West. The role is full-time in the Front Office, offering a compassionate and proactive guest experience with a warm welcome from the first moment.

The successful candidate will handle bookings, guest inquiries and collaboration across departments, delivering service that is efficient, personal and memorable. A friendly, confident communicator helps guests feel at home throughout their stay.