Guest Experience Lead | Front Desk Supervisor

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

EAP (Employee Assistance Programme)

Hotel room discounts

Food & beverage discounts

Life assurance

Pension auto enrolment

Learning & development

Job summary

Splendid Hospitality Group operates Holiday Inn Express York East and is seeking a Guest Service Manager to lead the front desk team, welcome guests warmly, and ensure smooth check-in and check-out experiences. You will coordinate with other departments to create memorable stays and uphold high service standards.

This full-time role at Holiday Inn Express York East offers a competitive hourly rate and a comprehensive benefits package, with a deadline of 29 October 2026 for applications.

Qualifications

• Experience leading a front desk team and delivering guest service.
• Strong communication and problem-solving skills.
• Ability to collaborate with other departments to create memorable guest stays.

Responsibilities

• Lead and inspire your team to deliver exceptional guest service with coaching and guidance.
• Welcome guests with warmth and ensure smooth check-in and check-out experiences.
• Oversee front office operations and resolve challenges to keep things running efficiently.
• Collaborate with other departments to create those special moments that make a stay unforgettable.
• Drive continuous improvement and uphold our service standards across the team.

Skills

Guest service

Team leadership

Front desk operations

Coaching

Job description

Splendid Hospitality Group operates Holiday Inn Express York East and is seeking a Guest Service Manager to lead the front desk team, welcome guests warmly, and ensure smooth check-in and check-out experiences. You will coordinate with other departments to create memorable stays and uphold high service standards.

This full-time role at Holiday Inn Express York East offers a competitive hourly rate and a comprehensive benefits package, with a deadline of 29 October 2026 for applications.