Guest Experience Host: Front Desk & Events

Holiday Inn; Taunton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Career development

Staff discounts

Free gym & pools

Wellbeing support

Job summary

Kew Green Hotels is seeking a Guest Service Assistant for a Holiday Inn property in Taunton. You’ll work across reception, restaurant and events, delivering warm hospitality and helping guests feel welcome from check-in to check-out.

You’ll receive full training, join a friendly team, and have opportunities for career development, staff discounts, and access to gym & wellbeing resources. Prior experience is not essential, just a positive, proactive approach.

Qualifications

• Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. You notice what needs to be done and make it happen.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Strong communication

Teamwork

Proactive approach

MS Office

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant for a Holiday Inn property in Taunton. You’ll work across reception, restaurant and events, delivering warm hospitality and helping guests feel welcome from check-in to check-out.

You’ll receive full training, join a friendly team, and have opportunities for career development, staff discounts, and access to gym & wellbeing resources. Prior experience is not essential, just a positive, proactive approach.