Front Desk Ambassador — Create Welcoming Guest Experiences

LGH Hotels Management Ltd; Milton Keynes; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Our enviable employee discounts on bed

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing tips and support fitness

Recipe ideas

Advice on keeping active and healthy

Wellbeing podcasts and tv

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Résumé du poste

Holiday Inn Milton Keynes - Central is seeking a friendly Front Office Team Member to greet guests and support a seamless stay. You’ll check guests in and out, answer enquiries, and collaborate with hotel colleagues to deliver warm, attentive service.

As the first point of contact, you will help create a welcome atmosphere, handle bookings, respond to guest needs, and contribute to a smooth, memorable experience. Join a supportive team focused on guest care.

Responsabilités

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey

Description du poste

Holiday Inn Milton Keynes - Central is seeking a friendly Front Office Team Member to greet guests and support a seamless stay. You’ll check guests in and out, answer enquiries, and collaborate with hotel colleagues to deliver warm, attentive service.

As the first point of contact, you will help create a welcome atmosphere, handle bookings, respond to guest needs, and contribute to a smooth, memorable experience. Join a supportive team focused on guest care.