Guest Service Lead – Front Desk & Team Coach

Splendid Hospitality Group; York and North Yorkshire; Híbrido; GBP 28 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Pension - auto enrolment

Resumo da oferta

Splendid Hospitality Group in York East is seeking a Guest Service Manager to lead the Front Desk at Holiday Inn Express York East. You will guide the team to welcome guests warmly and ensure arrivals run smoothly.

You will oversee front office operations, collaborate with other departments to craft memorable stays, and drive continuous improvement while upholding our high service standards.

Qualificações

• Experience leading a front desk team.
• Strong customer service focus.
• Ability to collaborate with other departments to deliver seamless guest experiences.

Responsabilidades

• Lead and inspire your team to deliver exceptional guest service, offering coaching and guidance where needed.
• Welcome every guest with warmth, ensuring their experience is smooth, personal, and memorable.
• Oversee front office operations, keeping everything running efficiently and resolving any challenges that arise.
• Work closely with other departments to create those little moments that make a stay unforgettable.
• Drive continuous improvement, spotting opportunities to enhance service and uphold standards.

Conhecimentos

Team leadership

Guest service excellence

Coaching

Front office operations

Descrição da oferta de emprego

Splendid Hospitality Group in York East is seeking a Guest Service Manager to lead the Front Desk at Holiday Inn Express York East. You will guide the team to welcome guests warmly and ensure arrivals run smoothly.

You will oversee front office operations, collaborate with other departments to craft memorable stays, and drive continuous improvement while upholding our high service standards.