Front Office Manager: Lead Guest Experience & Standards

Valor Hospitality Partners, LLC; Eastleigh, Southampton, Hedge End; Remote; GBP 33,000 - 40,000; Full time

Job summary

Valor Hospitality Partners is hiring a Front Office Manager at the Holiday Inn Southampton - Eastleigh. The role focuses on leading the front office team, delivering exceptional guest experiences and driving standards across the department.

You will monitor guest satisfaction, set targets, and use commercial acumen to drive improvements. The position requires managing a range of shifts, including evenings and weekends, with opportunities for apprenticeship-style training and brand development.

Qualifications

• Experience in front office management or hotel reception is desirable.
• Proven track record of driving standards and guest experience.

Responsibilities

• Lead the front office team and set departmental targets.
• Monitor guest satisfaction and drive improvements.
• Manage shifts and flexible working patterns across 7 days a week.

Job description

Valor Hospitality Partners is hiring a Front Office Manager at the Holiday Inn Southampton - Eastleigh. The role focuses on leading the front office team, delivering exceptional guest experiences and driving standards across the department.

You will monitor guest satisfaction, set targets, and use commercial acumen to drive improvements. The position requires managing a range of shifts, including evenings and weekends, with opportunities for apprenticeship-style training and brand development.