Front Office Supervisor - Lead Guest Experience, Flexible Shifts

Valor Hospitality Partners, LLC; Cheltenham; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Career training

National apprenticeships

Brand training

Job summary

Valor Hospitality Partners, LLC is recruiting a Front Office Supervisor for Holiday Inn Gloucester - Cheltenham. The role focuses on driving standards and delivering an exceptional guest experience, with leadership of the front office team and awareness of guest satisfaction metrics.

You will manage a high-performing team across the front office, with flexibility to work 7 days a week in a busy hotel environment and opportunities for brand training and apprenticeships.

Responsibilities

• Lead the front office team and drive standards.
• Monitor guest satisfaction and set departmental targets.
• Ensure an exceptional guest experience and respond to guest needs.
• Work a range of shifts across a 7-day-a-week operation.
• Support career training and apprenticeships offered by the brand.

Job description

Valor Hospitality Partners, LLC is recruiting a Front Office Supervisor for Holiday Inn Gloucester - Cheltenham. The role focuses on driving standards and delivering an exceptional guest experience, with leadership of the front office team and awareness of guest satisfaction metrics.

You will manage a high-performing team across the front office, with flexibility to work 7 days a week in a busy hotel environment and opportunities for brand training and apprenticeships.