Assistant Front Office Manager — Guest Experience Leader

Valor Hospitality Partners, LLC; Peterborough; Remote; GBP 24,000 - 32,000; Full time

Job summary

Valor Hospitality Partners, LLC, in partnership with Holiday Inn Peterborough-West, is seeking an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role leads the front office team and ensures high levels of guest satisfaction across all shifts.

You will manage performance, set targets, and work across the business to maintain smooth check-in/out processes, maximise revenue opportunities, and support a welcoming

Qualifications

• Experience in front office leadership within a hotel environment.
• Strong guest service orientation and communication skills.
• Ability to lead a team and drive operational standards.

Responsibilities

• Oversee Front Office operations and staff across shifts.
• Drive guest satisfaction and set department targets.
• Collaborate with other departments to ensure a seamless guest journey.

Skills

Front office management

Guest service

Team leadership

Job description

Valor Hospitality Partners, LLC, in partnership with Holiday Inn Peterborough-West, is seeking an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role leads the front office team and ensures high levels of guest satisfaction across all shifts.

You will manage performance, set targets, and work across the business to maintain smooth check-in/out processes, maximise revenue opportunities, and support a welcoming