Front Office Leader: Elevate Guest Experience & Team

Valor Hospitality Careers - UK; Peterborough; On-site; GBP 25,000 - 31,000; Full time

Job summary

Holiday Inn Peterborough-West is seeking an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role may be in a supervisory capacity or a Reception Manager position, leading a front office team to deliver top-tier service.

The successful candidate will manage a 40-hour week across 5 days, with flexibility for evenings and weekends.

Qualifications

• Proven track record of driving standards in front office operations.
• Experience in supervisor or Reception Manager roles.

Responsibilities

• Lead the Front Office team and build a high performing unit.
• Monitor guest satisfaction and set departmental targets and objectives.
• Drive standards and guest experiences with commercial awareness.
• Discuss and agree shift patterns with the team and interview process as needed.

Job description

Holiday Inn Peterborough-West is seeking an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role may be in a supervisory capacity or a Reception Manager position, leading a front office team to deliver top-tier service.

The successful candidate will manage a 40-hour week across 5 days, with flexibility for evenings and weekends.