Guest Service Lead - Front Desk (Flexible Hours)

The Imperial Hotel Blackpool; Lancashire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Room rate discount

Birthday leave

Maternity/Adoption leave

Course sponsorship

Food & beverage discount

Refer a Friend bonus

Flexible hours

Wagestream access

Life insurance

Employee assistance

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management in Lancashire seeks a friendly Guest Service Assistant to welcome guests and manage check-ins and reservations. You will coordinate with housekeeping and front desk teams to ensure a smooth, welcoming stay.

We value proactive communication, attention to detail, and a can-do attitude in a fast-paced environment. Enjoy a benefits package including room-rate discounts, flexible hours, and wellness events.

Qualifications

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

Responsibilities

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solving

Team spirit

High energy

Job description

RBH Hospitality Management in Lancashire seeks a friendly Guest Service Assistant to welcome guests and manage check-ins and reservations. You will coordinate with housekeeping and front desk teams to ensure a smooth, welcoming stay.

We value proactive communication, attention to detail, and a can-do attitude in a fast-paced environment. Enjoy a benefits package including room-rate discounts, flexible hours, and wellness events.