Guest Service Manager — Front Desk Leader (Flexible Hours)

Hampton by Hilton Manchester Northern Quarter; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

40% F&B discount at RBH hotels

Refer a Friend scheme (£250 referral)

Flexible working arrangements

Wagestream – access to earned wages

Life Insurance

Employee Assistance Programme

Wellness and social events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Manager for their Hampton by Hilton Manchester Northern Quarter hotel. You will lead the front desk team, ensure smooth check-ins/check-outs, and deliver exceptional guest experiences in a dynamic city-center setting.

Join a people-first culture with benefits and opportunities to grow within RBH’s diverse portfolio. The role emphasizes leadership, high-energy service, and collaboration with housekeeping and maintenance to meet guest needs.

Qualifications

• Experience in front desk or guest services is essential.
• Proven leadership ability is desirable.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Team-oriented with collaborative mindset.
• Energetic and adaptable in a fast-paced setting.

Responsibilities

• Lead the front desk team with a welcoming, proactive approach.
• Manage check-ins, check-outs, and guest inquiries efficiently.
• Provide guidance, training, and support to front desk agents.
• Handle guest requests and issues with confidence and care.
• Coordinate with housekeeping/maintenance to manage room availability.
• Oversee reservations, billing accuracy, and guest accounts.

Skills

Front desk experience

Leadership

Communication skills

Problem solving

Organized

Team player

Job description

RBH Hospitality Management is seeking a Guest Service Manager for their Hampton by Hilton Manchester Northern Quarter hotel. You will lead the front desk team, ensure smooth check-ins/check-outs, and deliver exceptional guest experiences in a dynamic city-center setting.

Join a people-first culture with benefits and opportunities to grow within RBH’s diverse portfolio. The role emphasizes leadership, high-energy service, and collaboration with housekeeping and maintenance to meet guest needs.