Guest Experience Concierge | Flexible Hours & Perks

Hoidday Inn Express Antrim; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Sponsorship for courses

Meal on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and manage front desk duties in our Belfast-area hotel. You will handle check-ins and check-outs, assist guests with inquiries, process bookings and payments, and coordinate with housekeeping to ensure a smooth, memorable stay.

Ideal candidates will be friendly, highly communicative, detail-oriented, and able to adapt quickly in a lively hospitality environment.

Qualifications

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

Responsibilities

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem solving

Team spirit

High energy

Job description

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and manage front desk duties in our Belfast-area hotel. You will handle check-ins and check-outs, assist guests with inquiries, process bookings and payments, and coordinate with housekeeping to ensure a smooth, memorable stay.

Ideal candidates will be friendly, highly communicative, detail-oriented, and able to adapt quickly in a lively hospitality environment.