Front Office Supervisor | Flexible Hours & Perks

Ibis Styles Glasgow Central; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per refer)

Flexible working arrangements

Wagestream - access to wages as earned

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team with a welcoming and proactive approach. You will guide staff during busy periods, manage check-ins and billing accurately, and ensure guests receive exceptional service from arrival to departure.

You will coordinate with housekeeping and maintenance to maintain room availability and high service standards, while contributing to shift planning and a positive team atmosphere.

Qualifications

• Experience at front desk or guest services.
• Leadership experience is desirable.
• Excellent communication and problem-solving abilities.
• Organised with strong attention to detail.
• Team-oriented and collaborative in a fast-paced setting.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe.
• Manage check-ins, check-outs and billing with accuracy.
• Provide guidance, training and support to staff.
• Handle guest inquiries and special requests with professionalism.
• Coordinate with housekeeping and maintenance to ensure room availability.
• Oversee reservations and ensure smooth front desk operations.
• Assist with shift planning and scheduling and maintain a polished front desk area.

Skills

Front desk experience

Leadership skills

Communication skills

Problem solving

Organised and detail oriented

Job description

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team with a welcoming and proactive approach. You will guide staff during busy periods, manage check-ins and billing accurately, and ensure guests receive exceptional service from arrival to departure.

You will coordinate with housekeeping and maintenance to maintain room availability and high service standards, while contributing to shift planning and a positive team atmosphere.