Front Desk Guest Experience Concierge (Flexible Hours)

Holiday Inn Express Southwark; England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream pay access

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a proactive Receptionist for our hotel in the United Kingdom. You will greet guests warmly, manage efficient check-ins and check-outs, and coordinate with housekeeping and maintenance to ensure rooms are ready and serviced to high standards.

You will also act as the local guide, sharing the best brunch spots, hidden gems, and must-see sights to elevate the guest experience, while handling multiple tasks with a positive, can-do attitude in a fast-paced

Qualifications

• People skills and ability to connect with guests.
• Excellent verbal and written communication.
• Strong attention to detail in reservations and guest requests.

Responsibilities

• Be the first friendly face guests see and the welcoming voice for their stay.
• Handle check-ins and check-outs and assist guests with requests.
• Act as local guide, recommending brunch spots, attractions and sights to enhance guest experience.

Skills

People skills

Communication

Attention to detail

Problem solving

Team player

Energetic & adaptable

Job description

RBH Hospitality Management is seeking a proactive Receptionist for our hotel in the United Kingdom. You will greet guests warmly, manage efficient check-ins and check-outs, and coordinate with housekeeping and maintenance to ensure rooms are ready and serviced to high standards.

You will also act as the local guide, sharing the best brunch spots, hidden gems, and must-see sights to elevate the guest experience, while handling multiple tasks with a positive, can-do attitude in a fast-paced