Guest Experience Receptionist - Welcoming VIP Check-ins, Flexible Hours

RBH Hospitality Management Ltd; Leeds; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Course Sponsorship

Refer a Friend £250

Flexible working arrangements

Wagestream - get paid when you want

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd is seeking a friendly and proactive Receptionist to join our Leeds team. You will greet guests, manage check-ins and check-outs, handle inquiries, and help guests enjoy a memorable stay with local tips and a warm, efficient welcome.

Be the first point of contact, coordinate with housekeeping and other departments, and keep front desk operations smooth in a fast-paced environment.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, handling guest inquiries and sharing local knowledge.
• Detail-focused and organised to ensure reservations, requests and check-outs run smoothly.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch and local sights.
• Master multitasking: answering calls, managing bookings, and handling guest requests with a positive vibe.
• Keep the front desk neat and welcoming, coordinating with housekeeping and maintenance.
• Surprise guests with thoughtful touches and personal service for a memorable stay.

Skills

People skills

Communication skills

Guest service

Organisation

Team player

Job description

RBH Hospitality Management Ltd is seeking a friendly and proactive Receptionist to join our Leeds team. You will greet guests, manage check-ins and check-outs, handle inquiries, and help guests enjoy a memorable stay with local tips and a warm, efficient welcome.

Be the first point of contact, coordinate with housekeeping and other departments, and keep front desk operations smooth in a fast-paced environment.