Guest Experience Specialist - Flexible Hours

RBH Hospitality Management Ltd; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave

Enhanced maternity/adoption/shared par

Course Sponsorship

Refer a Friend £250

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd in Manchester's Northern Quarter invites applications for a Guest Service Assistant to warmly welcome guests at check-in and assist throughout their stay. This role sits at the heart of our hotel experience, combining friendly service with efficient front-desk operations.

You will work closely with housekeeping and maintenance, handling bookings, inquiries and guest requests to ensure a memorable visit in a dynamic, customer‑facing environment.

Qualifications

• Welcoming personality with strong interpersonal skills.
• Excellent communication, able to engage guests and colleagues.
• Meticulous attention to guest needs and reservations.
• Proactive problem-solving with a positive attitude.
• Team player who supports smooth operations.
• Energetic, adaptable in a fast-paced hotel environment.

Responsibilities

• Greet guests and manage the check-in/check-out process smoothly.
• Assist guests with inquiries, directions and local recommendations.
• Process bookings and payments accurately for a seamless stay.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Maintain a welcoming front desk appearance and professional demeanor.
• Handle calls and emails, managing reservations with efficiency.

Skills

People skills

Communication

Attention to detail

Problem-solving

Team spirit

High energy

Job description

RBH Hospitality Management Ltd in Manchester's Northern Quarter invites applications for a Guest Service Assistant to warmly welcome guests at check-in and assist throughout their stay. This role sits at the heart of our hotel experience, combining friendly service with efficient front-desk operations.

You will work closely with housekeeping and maintenance, handling bookings, inquiries and guest requests to ensure a memorable visit in a dynamic, customer‑facing environment.