Guest Service Associate - Front Desk | Flexible Hours

RBH; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &s

Birthday leave

Enhanced maternity/adoption & shared p

30% F&B discount at RBH hotels

Flexible working arrangements

Wagestream - access to wages on demand

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management in London is seeking a friendly Guest Service Assistant to welcome guests and create a memorable first impression from check-in to check-out.

You will handle bookings, respond to guest inquiries, coordinate with housekeeping, and keep front desk operations running smoothly in a fast-paced hotel environment. A proactive, energetic team player with excellent communication and a keen eye for detail will thrive in this role.

Qualifications

• Welcoming personality and ability to connect with guests.
• Clear communication with guests and team members.
• Sharp attention to detail in guest needs and reservations.
• Ability to think on your feet and solve problems.
• Team-oriented attitude to keep services running smoothly.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins and check-outs and guest requests.
• Answer questions and provide directions to local attractions.
• Process bookings and payments accurately.
• Coordinate with housekeeping/maintenance for guest needs.
• Maintain a polished front desk and professional guest experience.
• Manage daily calls, emails, and reservations with efficiency.
• Go the extra mile for special requests to enhance stays.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem solver

Team spirit

Energetic and adaptable

Job description

RBH Hospitality Management in London is seeking a friendly Guest Service Assistant to welcome guests and create a memorable first impression from check-in to check-out.

You will handle bookings, respond to guest inquiries, coordinate with housekeeping, and keep front desk operations running smoothly in a fast-paced hotel environment. A proactive, energetic team player with excellent communication and a keen eye for detail will thrive in this role.