Guest Experience Concierge — Flexible Hours & Perks

Hotel Indigo; Dundee; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course Sponsorship

30% F&B discount

Flexible working

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

RBH Hospitality Management is seeking a receptionist to welcome guests and manage check-ins and check-outs with efficiency and warmth. You will act as the local expert for the best spots in town, guiding guests to enhance their stay and ensuring a seamless front-desk experience.

Coordinate with housekeeping and maintenance to prepare rooms, handle guest requests, and keep the desk orderly. A high-energy team player with strong communication is ideal; benefits include room discounts, birthday

Qualifications

• People person with a knack for making memorable guest experiences.
• Strong communication skills for guest inquiries and team coordination.
• Detail-focused and organised to manage reservations and check-outs.

Responsibilities

• Handle check-ins and check-outs efficiently and greet guests warmly.
• Provide local recommendations for brunch spots and attractions.
• Coordinate with housekeeping and maintenance to prepare rooms and meet requests.
• Maintain a welcoming, tidy front desk environment and deliver personalised service.

Skills

Communication

Guest service

Job description

RBH Hospitality Management is seeking a receptionist to welcome guests and manage check-ins and check-outs with efficiency and warmth. You will act as the local expert for the best spots in town, guiding guests to enhance their stay and ensuring a seamless front-desk experience.

Coordinate with housekeeping and maintenance to prepare rooms, handle guest requests, and keep the desk orderly. A high-energy team player with strong communication is ideal; benefits include room discounts, birthday