Guest Experience Associate - Flexible Hours & Perks

Holiday-Inn-Express-and-Suites; Belfast City District; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Maternity/Shared parental leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream - paid on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for our hotel. You will welcome guests, manage check-ins and check-outs, respond to inquiries, and support guests throughout their stay with a focus on a positive guest experience.

Join a busy front desk environment with opportunities for development, flexible working arrangements, and a comprehensive benefits package. Compensation will be discussed and tailored to experience and responsibilities.

Qualifications

• Welcoming personality and ability to connect with guests
• Strong communication skills for guest interactions and team coordination
• Sharp attention to detail for guest needs and reservations
• Problem-solving mindset with a positive attitude
• Team spirit and willingness to jump in where needed
• High energy and adaptability in a fast-paced environment

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out
• Handle check-ins, check-outs and guest requests with ease
• Answer guest questions and provide local recommendations
• Process bookings and payments accurately for a hassle-free stay
• Coordinate with housekeeping and maintenance to resolve requests quickly
• Maintain a sharp, inviting front desk area and professional appearance
• Manage daily tasks like calls, emails and reservations efficiently
• Go the extra mile for special requests to enhance guest experience

Job description

RBH Hospitality Management is seeking a Guest Service Assistant for our hotel. You will welcome guests, manage check-ins and check-outs, respond to inquiries, and support guests throughout their stay with a focus on a positive guest experience.

Join a busy front desk environment with opportunities for development, flexible working arrangements, and a comprehensive benefits package. Compensation will be discussed and tailored to experience and responsibilities.