Guest Service & Experience Manager

KE Hotels; Newcastle upon Tyne; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Permanent contract with salary above N

Paid breaks for shifts over 6 hours

Hilton Team Member Travel Program

Hilton University FLOW training

WeCare wellbeing app

BHN Extras! prepaid shopping card

Eye care voucher for free eye tests

Job summary

Hampton by Hilton Newcastle is seeking a full-time Guest Service Manager to lead a team with confidence and personality. The ideal candidate will have supervisory or management experience in hospitality, ideally in hotel, bar or restaurant settings, and be fluent in English.

Hours total 40 per week with a mix of 8 and 12-hour shifts, including mornings, evenings and weekends. The role involves cross-department collaboration, guest engagement and ensuring safety and service standards are met.

Qualifications

• Supervisor or management experience in hospitality industry.
• Knowledge of hotel reservation systems.
• Knowledge of Food Safety & Licensing laws.

Responsibilities

• Managing a team of Guest Service, and Food & Beverage assistants.
• Working across all departments including reception, bar & kitchen.
• Helping guests & creating positive experiences.
• Manage hotel room inventory & checking guests in/out
• Managing bills & payments
• Prepare food, clean, tidy, restock, take deliveries.
• Running the bar
• Follow all food safety, licensing and health and safety policies to work safely.

Skills

Communication

People management

Multitasking

Fluent English

Job description

Hampton by Hilton Newcastle is seeking a full-time Guest Service Manager to lead a team with confidence and personality. The ideal candidate will have supervisory or management experience in hospitality, ideally in hotel, bar or restaurant settings, and be fluent in English.

Hours total 40 per week with a mix of 8 and 12-hour shifts, including mornings, evenings and weekends. The role involves cross-department collaboration, guest engagement and ensuring safety and service standards are met.