Night Guest Service Associate

Hampton By Hilton Newcastle; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Permanent contract with salary over NL

Paid breaks for shifts over 6 hours

Hilton Team Member Travel Program

Hilton University platform and FLOW

WeCare app

BHN Extras! - bYond prepaid shopping

Eye Care voucher

Job summary

Hampton by Hilton Newcastle is seeking a Guest Service Assistant to work night shifts. The ideal candidate will bring hospitality experience, a confident communication style and a friendly personality to the team.

The role is 16-24 hours per week, across 2 or 3 shifts including midweek, weekends and bank holidays. Responsibilities include reception, bar and kitchen support, checking guests in/out, handling payments, serving drinks and snacks, breakfast setup, overnight cleaning, and ensuring

Qualifications

• Experience in the hospitality industry.
• Knowledge of hotel reservation systems.

Responsibilities

• Work across all departments of the hotel including reception, bar & kitchen.
• Check guests in/out and manage bills & payments.
• Serve alcohol, soft drinks, hot drinks & snacks.
• Prepare and serve food from a limited simple menu.
• Prepare and set up the breakfast buffet.
• Overnight cleaning in the public areas of the hotel.
• Help guests and create positive experiences.
• Follow all food safety, licensing and health and safety policies to work safely.

Skills

Customer service

Communication skills

Multitasking

Fluent English

Tools

Hotel reservation systems

Job description

Hampton by Hilton Newcastle is seeking a Guest Service Assistant to work night shifts. The ideal candidate will bring hospitality experience, a confident communication style and a friendly personality to the team.

The role is 16-24 hours per week, across 2 or 3 shifts including midweek, weekends and bank holidays. Responsibilities include reception, bar and kitchen support, checking guests in/out, handling payments, serving drinks and snacks, breakfast setup, overnight cleaning, and ensuring