Team Member - Nights

Nights - HBH Newcastle; Newcastle upon Tyne; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Permanent contract with salary above N

Paid breaks for shifts over 6 hours

Hilton Team Member Travel Program

Hilton University training

FLOW training platform

WeCare wellbeing app

BHN Extras prepaid cards

Eye care voucher

Job summary

Hampton by Hilton Newcastle is seeking a Guest Service Assistant for night shifts. The role involves working 16–24 hours per week across 2–3 shifts, including midweek and weekends, across reception, bar and kitchen areas. A confident communicator with a friendly personality is valued to deliver great guest experiences.

Experience in hospitality is preferred, with knowledge of hotel reservation systems. The role offers a permanent contract with benefits and opportunities for training through

Qualifications

• Experience in hospitality, hotel, bar or restaurant preferred.
• Able to work 16–24 hours per week across 2–3 shifts.
• Confident communicator with a friendly personality.

Responsibilities

• Assist across hotel departments including reception, bar and kitchen.
• Check guests in/out and manage bills and payments.
• Serve drinks and snacks, prepare/serve simple menu items.
• Set up breakfast buffet and assist with cooking as needed.
• Overnight cleaning of public areas.
• Support guests to create positive experiences while following safety policies.

Skills

Guest service

Communication

Multitasking

Team player

English fluency

Tools

Hotel reservation systems

Job description

Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work Nightshifts.

The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.

We want a confident communicator who brings personality and shine to our team

Main Roles & Responsibilities

• Working across all departments of the hotel including reception, bar & kitchen.
• Checking guests in/out and managing bills & payments.
• Serving alcohol, soft drinks, hot drinks & snacks.
• Prepare and serve food from a limited simple menu.
• Prepare and set up the breakfast buffet.
• Overnight cleaning in the public areas of the hotel.
• Helping guests & creating positive experiences.
• Follow all food safety, licensing and health and safety policies to work safely.

You will have 'Hamptonality'

• Great energy and a can-do attitude.
• Great team player, and you love chatting with guests.
• Skilled multitasker who can balance hard work with great service.
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Hotel reception or similar experience in the hospitality industry.
• Knowledge of hotel reservation systems.

Perks

• Permanent contract with salary exceeding national living wage.
• Paid breaks for shifts that exceed 6 hours.
• Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels. worldwide. Including 50% off food & drink.
• Hilton University platform and FLOW for all training requirements.
• WeCare app – to support your mental, physical, social and financial wellbeing.
• BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
• Eye Care voucher scheme – for free eye tests and help towards prescription glasses.