Night Team Member

Nights - HBH Newcastle; Newcastle upon Tyne; On-site; GBP 9,000 - 14,000; Part time

Benefits offered by this job

Permanent contract (salary exceeding N

Job summary

Hampton by Hilton Newcastle is seeking a Guest Service Assistant to cover night shifts. 16–24 hours per week across 2–3 shifts, including midweek, weekends and bank holidays, with a focus on friendly guest service and smooth operations.

The role involves working across reception, bar and kitchen, checking guests in/out, serving drinks and snacks, and helping with breakfast setup while maintaining safety standards. Fluent English is essential.

Qualifications

• Experience in hospitality, ideally hotel/bar/restaurant.
• Availability for 16–24 hours per week across 2–3 shifts including weekends/bank holidays.
• Confident communicator with a friendly, positive attitude.

Responsibilities

• Assist across hotel departments including reception, bar and kitchen.
• Check guests in/out and manage bills/payments.
• Serve drinks and snacks; prepare simple food and breakfast setup.
• Overnight cleaning in public areas; help guests and ensure positive experiences.
• Follow food safety, licensing and health & safety policies.

Skills

Hospitality experience

English communication

Job description

Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work Nightshifts.

The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.

We want a confident communicator who brings personality and shine to our team

Main Roles & Responsibilities

• Working across all departments of the hotel including reception, bar & kitchen.
• Checking guests in/out and managing bills & payments.
• Serving alcohol, soft drinks, hot drinks & snacks.
• Prepare and serve food from a limited simple menu.
• Prepare and set up the breakfast buffet.
• Overnight cleaning in the public areas of the hotel.
• Helping guests & creating positive experiences.
• Follow all food safety, licensing and health and safety policies to work safely.

You will have 'Hamptonality'

• Great energy and a can-do attitude.
• Great team player, and you love chatting with guests.
• Skilled multitasker who can balance hard work with great service.
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Hotel reception or similar experience in the hospitality industry.
• Knowledge of hotel reservation systems.

Perks

• Permanent contract with salary exceeding national living wage.
• Paid breaks for shifts that exceed 6 hours.
• Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels. worldwide. Including 50% off food & drink.
• Hilton University platform and FLOW for all training requirements.
• WeCare app – to support your mental, physical, social and financial wellbeing.
• BHN Extras! - bYond prepaid shopping card, discounted digital gift cards.
• Eye Care voucher scheme – for free eye tests and help towards prescription glasses.