Guest Service & Experience Host

Kew Green Hotels; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays and retailers

Gym and leisure facilities

Wellbeing support (24/7)

Internal development programme

Job summary

Kew Green Hotels is seeking friendly Guest Service Assistants to welcome guests and support front desk, restaurant, bar, and events. You’ll receive full training and have the chance to start a career in hospitality while working across guest-facing areas.

You will build rapport with guests, handle check-in/out, and contribute to smooth conferences and banqueting. The role reports to the Guest Service Manager and offers funded apprenticeships plus discounts, gym access, and 24/7 wellbeing support.

Qualifications

• A genuine passion for people and hospitality. Experience is helpful but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. You notice what needs to be done and make it happen!
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive approach

MS Office proficiency

Tools

MS Office

Job description

Kew Green Hotels is seeking friendly Guest Service Assistants to welcome guests and support front desk, restaurant, bar, and events. You’ll receive full training and have the chance to start a career in hospitality while working across guest-facing areas.

You will build rapport with guests, handle check-in/out, and contribute to smooth conferences and banqueting. The role reports to the Guest Service Manager and offers funded apprenticeships plus discounts, gym access, and 24/7 wellbeing support.