Guest Experience & Hospitality Host (Reception & Events)

Holiday Inn Rotherham Sheffield; Rotherham; On-site; GBP 18,000 - 24,000; Part time

Job summary

Kew Green Hotels in the United Kingdom is seeking a Guest Service Assistant to deliver warm, welcoming service across reception, restaurant, bar, meetings and events. You’ll receive full training to work across all guest-facing areas and start your hospitality career with us.

This hands-on role offers career development through funded apprenticeships and our internal development programme, with emphasis on teamwork, proactive service, and guest satisfaction.

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach and the ability to anticipate needs.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

People skills

Communication

Proactivity

Customer service

Tools

MS Office

Job description

Kew Green Hotels in the United Kingdom is seeking a Guest Service Assistant to deliver warm, welcoming service across reception, restaurant, bar, meetings and events. You’ll receive full training to work across all guest-facing areas and start your hospitality career with us.

This hands-on role offers career development through funded apprenticeships and our internal development programme, with emphasis on teamwork, proactive service, and guest satisfaction.