Guest Experience Associate — Hospitality & Training

Kew Green Hotels; Portsmouth; Hybrid; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Gym and leisure facilities free use

Wellbeing, financial and legal support

Discounts on hotel stays

Recruitment support

Job summary

Kew Green Hotels is seeking Guest Service Assistants to be at the heart of the guest experience across reception, restaurant, bar and events. You’ll receive full training to work across all guest-facing areas of the hotel, making this the perfect opportunity to kick start your career in hospitality.

Role covers check-in/out, food and beverage service, conference setups, and banqueting. You’ll build genuine relationships with guests, maintain presentation, and help us meet brand standards and

Qualifications

• Genuine passion for people and hospitality.
• Strong communication skills and ability to work in a team.
• Proactive approach to notice and act on what needs doing.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests and adapt approach to individuals.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.

Skills

People skills

Team player

Customer service orientation

Tools

MS Office

Job description

Kew Green Hotels is seeking Guest Service Assistants to be at the heart of the guest experience across reception, restaurant, bar and events. You’ll receive full training to work across all guest-facing areas of the hotel, making this the perfect opportunity to kick start your career in hospitality.

Role covers check-in/out, food and beverage service, conference setups, and banqueting. You’ll build genuine relationships with guests, maintain presentation, and help us meet brand standards and