Guest Experience Associate — Front Desk & F&B

Kew Green Hotels; Brighouse; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym and leisure facilities access

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome and care for guests across the hotel, applying service across reception, restaurant, bar, and events. You’ll receive full training to work in all guest-facing areas and kick-start a career in hospitality.

Role covers check-in/out, service, conferences, and maintaining presentation. A passion for people, strong communication, and a proactive mindset are valued; tech comfort with MS Office is helpful.

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Strong communication skills

Team player

Proactive approach

MS Office tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome and care for guests across the hotel, applying service across reception, restaurant, bar, and events. You’ll receive full training to work in all guest-facing areas and kick-start a career in hospitality.

Role covers check-in/out, service, conferences, and maintaining presentation. A passion for people, strong communication, and a proactive mindset are valued; tech comfort with MS Office is helpful.