Guest Experience Associate — Hospitality & Events

Kew Green Hotels; Braintree; Híbrido; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully funded apprenticeships

Discounts on hotel stays

Free gym/pools/leisure facilities

Wellbeing support

Descripción de la vacante

Kew Green Hotels in the United Kingdom is seeking a Guest Service Assistant to welcome guests across reception, restaurant, and events, with full training provided to cover all guest-facing areas.

You will deliver outstanding service, build relationships with guests, and help maintain brand standards while supporting the team across shifts. This role offers development via apprenticeships and internal programmes.

Formación

• Genuine passion for people and hospitality.
• Strong communication and teamwork.
• Proactive approach to identifying and doing tasks.
• Comfortable using MS Office and similar tools.

Responsabilidades

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Conocimientos

People skills

Communication

Teamwork

Proactive

Tech literacy

Herramientas

MS Office

Descripción del empleo

Kew Green Hotels in the United Kingdom is seeking a Guest Service Assistant to welcome guests across reception, restaurant, and events, with full training provided to cover all guest-facing areas.

You will deliver outstanding service, build relationships with guests, and help maintain brand standards while supporting the team across shifts. This role offers development via apprenticeships and internal programmes.