Guest Service Assistant: Front Desk & F&B

Kew Green Hotels; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym access

Wellbeing support

Fully funded apprenticeships

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and support across reception, food and beverage, and events. You’ll receive full training and join a friendly, fast-paced team focused on excellent guest care.

Key duties include check-in/check-out, serving at the restaurant and bar, setting up meetings, and maintaining presentation across public areas. Strong communication and a proactive attitude are valued as you help deliver the brand standards every shift.

Qualifications

• A genuine passion for people and hospitality. Experience is great but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. You notice what needs to be done and make it happen.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive

MS Office

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and support across reception, food and beverage, and events. You’ll receive full training and join a friendly, fast-paced team focused on excellent guest care.

Key duties include check-in/check-out, serving at the restaurant and bar, setting up meetings, and maintaining presentation across public areas. Strong communication and a proactive attitude are valued as you help deliver the brand standards every shift.