Guest Experience Ambassador

Holiday-Inn; Nottingham; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Career development programme

Hotel stay discounts

Gym and leisure facilities access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to be at the heart of the guest experience across reception, food and beverage, and events. You’ll receive full training to work across all guest-facing areas, from check-in to dining service, kick starting your hospitality career.

You’ll build genuine relationships with guests, maintain standards, and support the team in delivering exceptional service every shift.

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills.
• A proactive approach. You notice what needs to be done and make it happen.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Passion for people

Strong communication

Proactive

MS Office familiarity

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to be at the heart of the guest experience across reception, food and beverage, and events. You’ll receive full training to work across all guest-facing areas, from check-in to dining service, kick starting your hospitality career.

You’ll build genuine relationships with guests, maintain standards, and support the team in delivering exceptional service every shift.