Guest Experience Specialist - Front Desk & F&B

Kew Green Hotels; Greater London; Presencial; GBP 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts on hotel stays

Gym, pools and leisure facilities

Wellbeing and financial/legal support

Internal development programme

Resumo da oferta

Kew Green Hotels in London is seeking friendly Guest Service Assistants to deliver outstanding guest experiences across reception, dining, and events. You will receive comprehensive training to work across all guest-facing areas, from reception to food and beverage, offering a solid start to a hospitality career.

While experience is welcome, the role focuses on a genuine passion for people, strong communication, and a proactive attitude.

Qualificações

• Genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach to noticing what needs to be done and taking initiative.
• Comfortable using technology, including MS Office and similar tools.

Responsabilidades

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests and adapt your approach.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service each shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Conhecimentos

People skills

Communication skills

Proactive attitude

Tech literacy

Ferramentas

MS Office

Descrição da oferta de emprego

Kew Green Hotels in London is seeking friendly Guest Service Assistants to deliver outstanding guest experiences across reception, dining, and events. You will receive comprehensive training to work across all guest-facing areas, from reception to food and beverage, offering a solid start to a hospitality career.

While experience is welcome, the role focuses on a genuine passion for people, strong communication, and a proactive attitude.