Guest Experience & Service Associate - Hotel Front Desk

Kew Green Hotels; Liverpool; Hybride; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Kew Green Hotels in the United Kingdom is hiring a Guest Service Assistant to welcome guests and ensure care across all guest-facing areas, including reception and F&B. The role offers training across departments and a clear path to build your hospitality career.

You’ll deliver excellent service, assist with check-in/out, event setups, and maintain presentation. Strong communication, proactive approach, and comfort with MS Office help you thrive, with opportunities for career development and

Qualifications

• Excellent communication and customer service skills.
• Willingness to learn and adapt.
• Experience is great, but not essential.

Responsabilités

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Connaissances

Strong communication

Teamwork

Proactive approach

Hospitality passion

Outils

MS Office

Description du poste

Kew Green Hotels in the United Kingdom is hiring a Guest Service Assistant to welcome guests and ensure care across all guest-facing areas, including reception and F&B. The role offers training across departments and a clear path to build your hospitality career.

You’ll deliver excellent service, assist with check-in/out, event setups, and maintain presentation. Strong communication, proactive approach, and comfort with MS Office help you thrive, with opportunities for career development and