Guest Service Ambassador: Elevate Guest Experiences

Heeton Concept Hotels; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Greater London seeks a Guest Service Assistant to join their team. In this role, you will create memorable experiences for guests, manage bookings, and handle guest inquiries. The ideal candidate is a friendly team player with excellent customer service skills and fluent English. Opportunities for career advancement and an extensive benefits package are offered, including employee discounts and a retention bonus.

Benefits

Service-based annual leave

Voluntary Medi-cash Scheme

Employee discount rates

Referral scheme

Career development opportunities

Employee recognition rewards

Qualifications

• Excellent customer service skills essential.
• Previous hospitality experience is advantageous.
• Must be presentable and approachable.

Responsibilities

• Create a warm welcome for guests.
• Manage guest bookings and up-sell services.
• Handle credit transactions and guest inquiries.
• Ensure guest safety by following procedures.
• Assist with luggage and local information.

Skills

Customer service skills

Team player

Attention to detail

Fluency in English

Job description

A leading hospitality group in Greater London seeks a Guest Service Assistant to join their team. In this role, you will create memorable experiences for guests, manage bookings, and handle guest inquiries. The ideal candidate is a friendly team player with excellent customer service skills and fluent English. Opportunities for career advancement and an extensive benefits package are offered, including employee discounts and a retention bonus.