Guest Room Ambassador (Room Attendant)

PAN PACIFIC SERVICED SUITES BEACH ROAD; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A premier hotel chain in Greater London is seeking a Guest Room Ambassador. This role involves ensuring the cleanliness and orderly presentation of assigned service apartments while maintaining a positive impression. Responsibilities include cleaning apartments, replenishing supplies, and reporting maintenance issues. The ideal candidate should possess attention to detail and a strong work ethic. This position offers a professional work environment with opportunities to engage positively with guests.

Qualifications

• Experience in housekeeping or a similar role preferred.
• Ability to work in a fast-paced environment.
• Strong communication skills to engage with guests.

Responsibilities

• Clean and maintain assigned service apartments.
• Change bed linen and replenish guest supplies.
• Report damages and maintenance issues to the team leader.

Skills

Attention to detail

Professionalism

Time management

Job description

The Guest Room Ambassador ensures the cleanliness and orderly presentation of assigned service apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards

Primary Responsibilities

• Responsible for cleaning an allocated number of apartments set by the Guest Room Team Leader according to working procedures.
• Clean bedrooms change bed linen, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Wash bathrooms, wash glasses, replenish all towels and bathroom amenities.
• Empty rubbish bin.
• Clean living rooms, vacuum carpet rugs, mop floors and replenish all guest supplies.
• Clean kitchen and all kitchen appliances and equipment, wash cutleries, crockeries, glasses, cooking utensils, pots and pans.
• Clean internal windows, door panels and sills.
• Maintain all Housekeeping cleaning machine and equipment in good working condition.
• Report to Guest Room Team Leader for any loss and damage to linen, furniture, fixtures and equipment
• Understand the essential functions of a mobile device or app to update status of apartments
• Put in and set-up rollaway beds and baby-cots, Deliver electrical plugs or any special requests by guests.
• Report any repairs and damages in need of maintenance to Guest Room Team Leader discovered in apartments or working areas.
• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates. Interacts with guests in a professional and respectful manner.
• Performs any other duties and special projects as assigned.