Guest Relations Manager (Casual)

Hilton Worldwide, Inc.; Brighton; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading global hospitality company in Brighton is seeking a Guest Relations Manager (Casual). You will manage Guest needs, ensure an exceptional experience, and lead communication with VIPs. Ideal candidates have a managerial background in Guest Relations or Hotel Reception, excellent leadership, and communication skills. This role offers flexibility in scheduling and a competitive hourly rate. Join our team and contribute to making every stay magical.

Benefits

Instant access to earned wages

Opportunity for additional hours

Free meals while on duty

Free parking

Modern Team Member areas

Qualifications

• Previous managerial or senior supervisory level experience in Guest Relations or Hotel Reception.
• Commitment to delivering exceptional service.

Responsibilities

• Meet, greet and direct Guests in the lobby area.
• Serve as the main contact for VIP Guests, ensuring their needs are met.
• Manage and resolve Guest complaints promptly.
• Maintain exceptional service in all areas.
• Comply with hotel security and safety regulations.

Skills

Excellent leadership

Interpersonal skills

Communication skills

Ability to listen to demanding Guest needs

Resilience

Job description

Job Description

Guest Relations Manager (Casual) (Job Number: HOT0C6LZ)

Work Locations

DoubleTree Brighton Metropole Kings Road Brighton BN1 2FU

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!. Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate of £13.71

Please note this is a casual contract

A WORLD OF REWARDS

• Instant access to and withdrawal of up to 40% of earned wages whenever you need them, at no additional cost
• Opportunity to work additional hours when you can
• Free and healthy meals while on duty
• Free parking (subject to availability)
• Modern and inclusive Team Member’s areas

What will I be doing?

As a Guest Relations Manager, you will manage the needs of our Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Serve as a point of contact for long‑stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure exceptional service is constantly maintained for Reception, Lobby and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up‑selling and promoting when appropriate
• Maintain good communication and work relationships in all hotel areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist with other departments, as necessary

What are we looking for?

• Previous managerial/senior supervisory level experience in a Guest Relations or Hotel Reception function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering exceptional service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

Guest Services, Operations, and Front Office