Guest Relations & Front Desk Specialist

Ashdown Park; Waldron; On-site; GBP 20,000 - 23,000; Full time

Job summary

Ashdown Park is seeking a friendly Guest Relations Assistant to warmly welcome guests and ensure an outstanding stay. You will handle arrivals, reservations, cash handling, and switchboard tasks with a focus on exemplary service.

duties include front of house coordination, luggage handling, and upselling hotel facilities while providing local information and prompt responses to guest inquiries.

Qualifications

• Front of house duties: greeting guests and delivering excellent service.
• Cash handling and processing credit card transactions.
• Answering switchboard and taking reservations.
• Opera experience is desirable but not essential.

Responsibilities

• Meet, greet and attend to guests to ensure excellent service.
• Check departmental cash outs for accuracy before processing.
• Manage front desk floats and cash handling.
• Handle and store luggage securely and assist arrivals/departures.
• Answer internal/external calls promptly or transfer as needed.
• Oversee front hall and car parking areas/valet services.
• Be aware of in-house activities, conferences and events.
• Promote hotel facilities, packages and products to upsell bookings.
• Provide local information on transport, entertainment and leisure.
• Respond to guest enquiries, complaints and compliments promptly with Heads of Department.

Skills

Customer service

Cash handling

Front desk operations

IT skills

Upselling

Opera experience

Tools

Opera PMS

Job description

Ashdown Park is seeking a friendly Guest Relations Assistant to warmly welcome guests and ensure an outstanding stay. You will handle arrivals, reservations, cash handling, and switchboard tasks with a focus on exemplary service.

duties include front of house coordination, luggage handling, and upselling hotel facilities while providing local information and prompt responses to guest inquiries.