Guest Relations & Front Desk Specialist – Rural Hotel

Elite Hotels

Forest Row

On-site

GBP 21,000 - 25,000

Full time

11 days ago

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Job summary

Elite Hotels in Forest Row, United Kingdom is seeking a Guest Relations Assistant to deliver outstanding guest service from arrival to departure. You will greet guests warmly, handle front desk duties, take reservations, manage cash and card transactions, and answer calls promptly.

You will promote hotel facilities, assist with local information, and upsell hotel packages while maintaining a professional, friendly demeanour and a proactive attitude to ensure every guest has an excellent stay.

Responsibilities

To undertake front of house duties; to include meeting, greeting and attending to the needs of the guests, ensuring an excellent customer service experience
To check all departmental cash outs, ensuring they are all accurate before they are accepted and processed
To be responsible for the front desk floats
To act in a pro-active and efficient way when handling and storing luggage from arriving guests, as well as those leaving and take responsibility for the safety and retrieval of that luggage
To ensure that all internal and external calls are answered promptly and, if necessary, transferred to the relevant department
To ensure the smooth running of the front hall and car parking areas / valet services
To be aware of the in-house activities, conferences and functions taking place in the hotel
To act as a sales person, promoting the Hotel facilities, packages and products in order to convert bookings and upsell
To have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Heads of Department