Guest Experience Specialist - Front Desk

Holiday Inn Express Edinburgh; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend bonus

Flexible working arrangements

Wagestream pay

Life Insurance

Employee Assistance

Wellness events and activities

Free meals on duty

Job summary

RBH Hospitality Management in Edinburgh is seeking a Guest Service Assistant to welcome guests, manage check-ins and check-outs, and ensure a seamless, memorable stay from arrival to departure.

You will handle bookings, respond to guest questions, coordinate with housekeeping and maintenance, and keep the front desk professional and welcoming. A welcoming personality, strong communication, and a can-do attitude are essential in this fast-paced hotel team.

Qualifications

• Welcoming personality and ability to connect with people.
• Excellent communication skills with guests and team members.
• Sharp attention to detail in guest needs and reservations.
• Proactive problem-solving with a positive attitude.
• Team player capable of supporting operations wherever needed.
• Energetic and adaptable in a fast-paced hospitality environment.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins and check-outs and assist guests throughout their stay.
• Be the go-to person for guest questions and local guidance.
• Process bookings and payments accurately and efficiently.
• Coordinate with housekeeping and maintenance to fulfil guest requests.
• Maintain a sharp, inviting front desk appearance and ambiance.
• Manage daily tasks like calls, emails, and reservations with efficiency.
• Go the extra mile for special requests to leave a memorable impression.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem solving

Team spirit

High energy & adaptability

Job description

RBH Hospitality Management in Edinburgh is seeking a Guest Service Assistant to welcome guests, manage check-ins and check-outs, and ensure a seamless, memorable stay from arrival to departure.

You will handle bookings, respond to guest questions, coordinate with housekeeping and maintenance, and keep the front desk professional and welcoming. A welcoming personality, strong communication, and a can-do attitude are essential in this fast-paced hotel team.