Guest Experience Leader (Front Desk & Services)

The Met Hotel Leeds; Ledston; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity/adoption & shared parental

Course Sponsorship

Refer a Friend £250

Flexible working

Wagestream – pay when you want

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and manage front desk activities from check-in to check-out, ensuring a smooth, memorable stay.

You will handle bookings, respond to inquiries, coordinate with housekeeping, and contribute to a lively, guest-centric environment. The role suits someone energetic, detail-oriented, and eager to provide outstanding service in a busy hotel setting.

Qualifications

• Welcoming personality who loves connecting with people.
• Strong communication skills and ability to coordinate with team members.
• Sharp attention to detail, especially with guest needs and reservations.
• Problem-solver who can think on their feet in diverse situations.
• Team spirit and willingness to jump in wherever needed.
• High energy and adaptability for a fast-paced environment.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins, check-outs, and front desk tasks with ease.
• Be the go-to person for guest questions and directions to local attractions.
• Process bookings and payments accurately for a hassle-free stay.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Keep the front desk professional and inviting for all visitors.
• Manage calls, emails, and reservations with efficiency.
• Go the extra mile for special requests to make stays memorable.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem solving

Team spirit

High energy

Job description

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and manage front desk activities from check-in to check-out, ensuring a smooth, memorable stay.

You will handle bookings, respond to inquiries, coordinate with housekeeping, and contribute to a lively, guest-centric environment. The role suits someone energetic, detail-oriented, and eager to provide outstanding service in a busy hotel setting.