Guest Experience Specialist - Front Desk & Service

Thames-Riviera-Hotel; Maidenhead; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend (£250 per referral)

Flexible working arrangements

Wagestream – access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Job summary

RBH Hospitality Management is seeking a friendly Guest Service Assistant to warmly welcome guests, manage check-ins and check-outs, and ensure a smooth arrival experience at our Maidenhead hotel.

Join a team that values guest satisfaction, teamwork, and high energy, with benefits including discounts, flexible working, and wellbeing support.

You will coordinate with housekeeping, handle bookings, and provide local guidance to guests for a memorable stay.

Qualifications

• A welcoming personality with strong communication skills.
• Sharp attention to detail, especially for guest needs and reservations.
• Problem-solver who stays positive under pressure in a busy hotel environment.
• Team player ready to jump in where needed to keep operations smooth.
• High energy and adaptability in a fast-paced hospitality setting.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins and check-outs with ease and accuracy.
• Be the go-to person for guest questions and local recommendations.
• Process bookings and payments with precision and care.
• Work with housekeeping and maintenance to fulfill guest requests.
• Keep the front desk inviting and professional at all times.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests to enhance stays.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solver

Team spirit

Energetic and adaptable

Job description

RBH Hospitality Management is seeking a friendly Guest Service Assistant to warmly welcome guests, manage check-ins and check-outs, and ensure a smooth arrival experience at our Maidenhead hotel.

Join a team that values guest satisfaction, teamwork, and high energy, with benefits including discounts, flexible working, and wellbeing support.

You will coordinate with housekeeping, handle bookings, and provide local guidance to guests for a memorable stay.