Guest Experience Supervisor

Holiday Inn Express and Suites; Belfast City District; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you,朋友

An additional day's leave for your生日

Enhanced Maternity, adoption & shared-

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for a

Flexible working arrangements

Wagestream - pay on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant to welcome guests, manage check-in/check-out, and handle inquiries with a smile. You’ll coordinate bookings, payments, and guest needs while working closely with housekeeping and maintenance teams to ensure a seamless stay.

The role emphasizes a friendly, proactive approach, attention to detail, and the ability to adapt quickly in a busy hotel environment. Training and benefits accompany a welcoming team culture.

Qualifications

• Welcoming personality who loves connecting with people.
• Strong communication skills for guest interaction.
• Sharp attention to detail for guest needs and reservations.
• A problem-solver who stays positive under pressure.
• Team spirit and flexibility to support the hotel operations.
• High energy and adaptability in a fast-paced environment.

Responsibilities

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem solving

Team player

Adaptability

Job description

RBH Hospitality Management is seeking a Guest Service Assistant to welcome guests, manage check-in/check-out, and handle inquiries with a smile. You’ll coordinate bookings, payments, and guest needs while working closely with housekeeping and maintenance teams to ensure a seamless stay.

The role emphasizes a friendly, proactive approach, attention to detail, and the ability to adapt quickly in a busy hotel environment. Training and benefits accompany a welcoming team culture.