Guest Experience Leader | Front Desk & Team Coach

Holiday-Inn-Express-and-Suites; Langley Vale; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates for staff and 


Birthday leave

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

RBH Hospitality Management seeks a Guest Service Assistant to lead the front desk team and deliver a warm, efficient guest experience. You will handle check-ins, inquiries, and coordination with housekeeping to ensure smooth operations.

We value a proactive, energetic attitude and excellent communication to create memorable stays for guests. This on-site role offers room for growth within a busy hospitality environment.

Qualifications

• Welcoming personality and friendly guest interaction are essential.
• Strong communication skills for guest and team coordination.
• Sharp attention to detail for guest needs and reservations.
• Problem-solving mindset to handle varying situations with positivity.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe and make every guest feel welcome.
• Manage front desk operations, including check-ins and check-outs.
• Provide guidance and support to front desk agents to maintain high standards.
• Handle guest inquiries and special requests with confidence and tact.
• Coordinate with housekeeping and maintenance to ensure room availability.
• Oversee reservations, billing accuracy and guest accounts.
• Assist with shift planning and scheduling to keep front desk prepared.
• Maintain a polished front desk area for a memorable guest experience.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solving

Team spirit

High energy

Job description

RBH Hospitality Management seeks a Guest Service Assistant to lead the front desk team and deliver a warm, efficient guest experience. You will handle check-ins, inquiries, and coordination with housekeeping to ensure smooth operations.

We value a proactive, energetic attitude and excellent communication to create memorable stays for guests. This on-site role offers room for growth within a busy hospitality environment.