Guest Host

Oxygen - Coventry; Sharnford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family entertainment park in Sharnford is looking for energetic Guest Hosts to create an inviting atmosphere for guests. As the first point of contact, you will need to ensure every guest feels welcomed and excited. The position requires excellent communication skills, organizational ability, and a genuine desire to deliver outstanding customer service. Benefits include competitive pay, discounts on food and entry, generous holiday leave, and growth opportunities within the organization.

Benefits

Industry-leading pay

50% off food and drinks while on shift

Free entry for you + 4 on weekdays

20 days holiday + bank holidays

Pension Scheme

Qualifications

• Ambition to consistently deliver a fun customer experience.
• Ability to work in a busy, fast-paced environment.
• Organized and capable of managing own time.

Responsibilities

• Greet guests and ensure a positive atmosphere.
• Assist with customer check-in and sign-posting.
• Communicate with various teams for optimal customer experience.

Skills

Customer experience delivery

Working with children

Time management

Team player

Communication skills

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role.

High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation. You will also talk about and sell upcoming events, current additional activities to ensure everyone makes the most out of their time with us. You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to listen to and action instructions
• Able to communicate professionally and with respect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable