Guest Experience Team Member - Part-Time, Flexible Shifts

Oliver Bonas Limited; Eastbourne; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous 60% employee discount

24h employee assistance programme

Flexible holiday 30–35 days

Profit-related bonus scheme

Pension auto-enrolment

Refer a Friend incentive

Enhanced parental leave

EDI and Mental Health support

360L eLearning

Free refreshments in store

Job summary

Oliver Bonas Limited is seeking a Team Member for a 12 Hours x 2 pattern to help run our store smoothly. You will deliver excellent customer service, maintain product knowledge, and work closely with the team to ensure stock and store standards are met.

You will participate in training, take ownership of tasks, and support other stores when needed, while staying mindful of sales targets and product performance.

Qualifications

• Great people skills and a friendly, helpful attitude.
• Excellent customer service and problem-solving abilities.
• Calm, solutions-focused mindset and good listening skills.
• Genuine interest in people to make customers feel valued.
• Strong, confident communication with customers and team.

Responsibilities

• Provide a great customer experience and meet service expectations.
• Maintain excellent product knowledge.
• Maintain strong communication with the team.
• Participate in all training opportunities and contribute to team sessions.
• Embrace ownership of tasks and set a good example.
• Adhere to operational practices: stock deliveries, H&S standards, stock takes.
• Maintain high housekeeping standards store-wide.
• Support other stores when needed.
• Be aware of sales targets and store performance.

Skills

Customer service

Communication

Organisation

Multi-tasking

Team player

Job description

Oliver Bonas Limited is seeking a Team Member for a 12 Hours x 2 pattern to help run our store smoothly. You will deliver excellent customer service, maintain product knowledge, and work closely with the team to ensure stock and store standards are met.

You will participate in training, take ownership of tasks, and support other stores when needed, while staying mindful of sales targets and product performance.