Customer Experience Team Member

Oliver Bonas Limited; Greater London; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Generous employee discount up to 60%

Flexible holiday 30–35 days

Annual discretionary bonus

Auto-enrolment pension

Refer a Friend incentive

Wellbeing and training resources

Free refreshments in store

Job summary

Oliver Bonas Limited is hiring a Team Member for a 12-hour weekly contract in our London store. You will deliver an outstanding customer experience, maintain product knowledge, and work closely with the team to keep the store running smoothly.

Expect involvement in training and stock-related tasks while supporting adjacent stores when needed. You should bring excellent customer service, strong communication, organization, and a positive, proactive attitude to help drive sales and create a

Qualifications

• Great people skills and customer service orientation.
• Calm, solutions-focused approach when assisting customers.
• Genuine interest in people to make customers feel valued.
• Strong communication within the team and with customers.

Responsibilities

• Provide a great experience to every customer and meet service expectations.
• Maintain excellent product knowledge.
• Maintain strong, consistent communication with the team.
• Participate in training and team sessions.
• Own and model tasks to support the store's smooth operation.
• Adhere to stock deliveries, health and safety standards, and stock takes.
• Keep store and back-of-house areas tidy and organized.
• Support other stores when needed.
• Be aware of sales targets and store performance.

Skills

People skills

Customer service

Calm mindset

Customer focus

Communication

Organization

Positive attitude

Learning mindset

Job description

Oliver Bonas Limited is hiring a Team Member for a 12-hour weekly contract in our London store. You will deliver an outstanding customer experience, maintain product knowledge, and work closely with the team to keep the store running smoothly.

Expect involvement in training and stock-related tasks while supporting adjacent stores when needed. You should bring excellent customer service, strong communication, organization, and a positive, proactive attitude to help drive sales and create a