Customer Experience Team Member (Flexible Hours)

Oliver Bonas Limited; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Generous employee discount

Flexible holiday

Profit-related bonus

Pension plan

Wellbeing support

Job summary

Oliver Bonas Limited is seeking a Team Member to provide a friendly, attentive shopping experience and keep store standards high. You will learn product details, help customers, and work closely with colleagues to deliver excellent service on key days across the week.

The role emphasizes strong communication, initiative, and a positive, customer-focused attitude, with opportunities to participate in training and store-wide initiatives.

Qualifications

• Excellent customer service and people skills.
• Strong communication with customers and team members.
• Calm, solutions-focused with good listening abilities.

Responsibilities

• Provide a great customer experience and meet service standards.
• Maintain product knowledge and assist store operations.
• Communicate clearly with the team and participate in training.
• Support other stores when needed and help achieve sales targets.

Skills

Customer service

Communication

Teamwork

Multi-tasking

People skills

Job description

Oliver Bonas Limited is seeking a Team Member to provide a friendly, attentive shopping experience and keep store standards high. You will learn product details, help customers, and work closely with colleagues to deliver excellent service on key days across the week.

The role emphasizes strong communication, initiative, and a positive, customer-focused attitude, with opportunities to participate in training and store-wide initiatives.