Guest Experience Team Member | Flexible Hours & Perks

Rank Group; Bilston; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid breaks

Rewards platform

50% off food & drinks

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Résumé du poste

Rank Group is seeking a friendly Team Member to welcome customers, serve great food and drinks, and keep the buzz alive from first hello to final game. You’ll follow clear standards, support across areas, and escalate issues when needed.

Your impact includes greeting guests, keeping queues moving, assisting with games, and maintaining safety and cleanliness. A team-first mindset and good communication are essential, with full training provided.

Qualifications

• Customer-first attitude with great people skills.
• Pace and focus in a busy environment.
• Team player energy with clear communication and willingness to learn on shift.
• Experience in hospitality/retail/leisure is helpful but not essential; full training provided.

Responsabilités

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; report incidents promptly.
• One-team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning.

Connaissances

Customer-first attitude

Pace and focus

Team player

Description du poste

Rank Group is seeking a friendly Team Member to welcome customers, serve great food and drinks, and keep the buzz alive from first hello to final game. You’ll follow clear standards, support across areas, and escalate issues when needed.

Your impact includes greeting guests, keeping queues moving, assisting with games, and maintaining safety and cleanliness. A team-first mindset and good communication are essential, with full training provided.